How Does the FESCO Billing System Work?
✓Fact checked by: Editorial Team
FESCO is offering electricity services to 8 districts in Pakistan, including Faisalabad. It has more than 5.6 million customers. However, FESCO uses a paper billing system for the charges of electricity distribution. In this method, all FESCO consumers receive a paper bill each month at their doorstep.
However, you should know how this billing system works as an active FESCO user. I have explained the complete process of the FESCO billing system in this article.
How Does the FESCO Billing System Work?
FESCO stands for Faisalabad Electric Supply Company. It is one of the leading electricity suppliers in Pakistan. According to the report of 2022, FESCO has earned more than USD 2.7 billion as an electricity supplier.
So let’s find out how this big company’s billing system works and what the steps of billing are.
Step 1: Meter Reading (Manual)
The first step starts with the manual readings of all the FESCO meters. You should know that reading the meters manually is a hectic and big task. There are more than 5.6 million customers, so FESCO has to read more than 5.6 million meters each month.
A FESCO employee goes door to door and takes a picture of each meter with his phone. This picture is used to check the meter reading and units.
Step 2: Data Entry at FESCO’s System Online
Once FESCO has all the meter reading pictures, the staff at the FESCO office start to input these details into each consumer’s account. The system will check the previous readings of these consumers and then subtract the current one to find out the current consumed units.
Step 3: Bill Generation
After counting the consumed units, the system will start adding the taxes and other FESCO charges, like FPA, to the consumer’s bill. This process is automated, and it does not require any manual entry.
Step 4: Printing of a Bill
This is the phase where FESCO starts to print these bills on paper. Each consumer’s bill is printed on paper and then remains ready to deliver.
Step 4: Bill Delivery
The last step is to deliver the bills to the consumers to whom they belong. Now, a FESCO employee picks up all the bills of a specific area and then starts to distribute them by visiting each home.
What If You Don’t Receive Your FESCO Bill Physically?
It can happen that your paper bill will not be delivered to you. Also, you can misplace your paper bill, and the last date for payment is today. So what will you do? You need to read the guide about the FESCO bill not received, where I have explained a detailed solution. Moreover, you can get a FESCO duplicate bill online on our website.
F.A.Q
Yes, it happens, and we call it wrong billing. Consumers who receive incorrect billing have to appeal for a bill correction.
FESCO does not mention that they charge a fee for a printed paper bill. However, it may be added to the other taxes.
FESCO should adopt a fully automated billing system. However, this will require a huge budget. In the near future, we can expect that FESCO will convert its billing into a fully automated system.
Official sources & references
This guide was prepared and fact-checked against the following official sources:
- FESCO — Faisalabad Electric Supply Company
- PITC — Online Bill Portal
- NEPRA — National Electric Power Regulatory Authority
