FESCO Bill Correction
✓Fact checked by: Editorial Team
FESCO is a company, and it uses a computerized system to generate and issue electricity bills to consumers. However, the system can sometimes make mistakes and generate incorrect bills as a result. This is a very common issue, and there is no need to worry, as it also has a common solution.
Those who have received an incorrect bill for this month and are anxious about how to resolve it are in the right place. You only need to follow our guide, and your problem will be solved.
Share this guide with anyone you know who is facing wrong FESCO billing for this month and make life easy for everyone.
What is an Incorrect FESCO Bill?
In simple words, an incorrect bill is a bill from FESCO that either contains wrong charges or consumer details. Most of the time, it is the wrong amount that is printed on the bill.
You don’t need to pay this type of bill. Always check your consumed units and then pay the bill charges.
Common FESCO Bill Errors and Their Causes
The table below lists the errors FESCO consumers report most often, so you can name your problem correctly in the application.
| Bill error | What it usually means |
|---|---|
| Printed reading is higher than the meter reading | The meter reader recorded a wrong reading. |
| Units are much higher than your normal use | A wrong reading, or an estimated reading instead of an actual reading. |
| Arrears appear on a bill you already paid | Your payment was not posted to your account. |
| Wrong name or address on the bill | An old record in FESCO’s system that was never updated. |
| A very high bill after a meter change | The new meter’s opening reading was recorded incorrectly. |
How to Correct an Incorrect FESCO Electricity Bill?
Correcting an incorrect FESCO bill is very easy. However, there are some steps that you need to take. Let’s start the guide with easy steps.
- Check Meter Reading: FESCO prints the meter reading on every bill, so you need to check it. Take your previous month’s bill and deduct the current reading to find the actual meter reading. If there is a difference in reading, you can be assured that your problem will be solved.
- Calculate Your Bill Charges: You also need to calculate your overall bill charges. For this purpose, you can use our FESCO bill calculator and get an estimated idea of your current bill.
Once you have determined what is wrong, either the units or the meter reading, you can proceed to the solution.
1) Visit the FESCO Office
Visit the FESCO office and meet with the customer complaint officer and tell him your problem. The officer will ask you to write and submit an application related to your bill correction. You can write the application in the following manner:
To,
The Sub-Divisional Officer,
FESCO Sub-Division [your sub-division name],
[Your city]Subject: Application for correction of electricity bill for the month of [month and year]
Respected FESCO Complaint Officer,
I am [your full name], son of [father’s name], and I live at [your complete house address]. My reference number is [your 14-digit reference number], my consumer ID is [your 10-digit consumer ID], and my meter number is [meter number].
My electricity bill for the month of [month and year] is wrong. The bill shows a current reading of [reading printed on the bill] and [billed units] units, and the total amount is Rs [bill amount]. However, the actual reading on my meter on [date] was [actual meter reading], so my real consumption is [correct units] units only. I have attached a clear photo of my meter with this application.
Therefore, I request you to please correct my bill according to the actual meter reading and issue a corrected duplicate bill. I also request you to remove the late payment surcharge on the wrong amount, if any surcharge has been added.
I have attached the following documents with this application:
- A copy of the current bill
- A copy of the previous month’s bill
- A photo of my meter reading
- A copy of my CNIC
I shall be very thankful to you for the correction.
Yours faithfully,
[Your full name]
CNIC number: [your CNIC number]
Mobile number: [your mobile number]
Signature: __
Date: [date]
Submit this application to the officer and wait a few days to get the approval and correction of your bill.
2) Complaint on Helpline
This method is easy, but it can take more time compared to the office visit method. You need to dial the FESCO helpline number and file your complaint with your consumer ID and phone number. The agent will submit your complaint through the online portal, and you will receive an update soon via phone call.
3) Use FESCO Online Customer Service Portal
You can also complain about any FESCO service issue online using the FESCO customer service portal.
- Go to the https://fesco.com.pk/cServices portal URL.
- Now look for the “Customer Bill Correction” option and open it.
- It will ask you to enter your consumer ID or reference number and your mobile phone number to login to your account.
- Login to your account and file the complaint.
F.A.Q
It usually takes 3–7 working days after you submit your complaint.
No, bill correction is free if the mistake is from FESCO’s side.
Yes, you can use the FESCO helpline or the online customer service portal.
You need your consumer ID, reference number, and meter reading.
Submit a follow-up complaint to FESCO with updated meter readings.
Official sources & references
This guide was prepared and fact-checked against the following official sources:
- FESCO — Faisalabad Electric Supply Company
- PITC — Online Bill Portal
- NEPRA — National Electric Power Regulatory Authority
